---
title: Card Swallowed by ATM
description: If you put your card in an ATM to withdraw money but it gets swallowed, it is important to wait near the ATM:
---
[Skip to content](https://portal.teslapay.eu/knowledge/card-swallowed-by-atm#main-content)
English
Show submenu for translations
[Ask your question](https://portal.teslapay.eu/knowledge/kb-tickets/new?hsLang=en)
![TeslaPay\_logo.png\]](https://portal.teslapay.eu/hs-fs/hubfs/TeslaPay_logo.png?height=40&name=TeslaPay_logo.png)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Ask your question](https://portal.teslapay.eu/knowledge/kb-tickets/new)
- Open account here
Open account here
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://portal.teslapay.eu/knowledge?hsLang=en)
2. [Cards](https://portal.teslapay.eu/knowledge/cards?hsLang=en)
3. [Card Issues](https://portal.teslapay.eu/knowledge/cards?hsLang=en#card-issues)
# Card Swallowed by ATM
## If you put your card in an ATM to withdraw money but it gets swallowed, it is important to wait near the ATM:
1. Wait a few minutes. Sometimes, when an ATM swallows your card, it may spit it back out, particularly if the ATM reboots.
The waiting time should be around 10-15 minutes.
2. However, if the card has not been spat back after 15 minutes, most ATMs destroy swallowed cards immediately to prevent fraud.
3. In this case, you need to log in to your TeslaPay account, transfer all the money that was left on your card to your account and order a new card.
**Why would an ATM swallow my card?**
- An incorrect PIN code was entered repeatedly.
- Chip problem - the chip on your card was damaged.
- Suspicious activity with your card. If any suspicious activity was noticed on your card, an ATM may swallow it.
- ATM error or reboot.
- [Getting Started](https://portal.teslapay.eu/knowledge/getting-started?hsLang=en)
- [Opening accounts](https://portal.teslapay.eu/knowledge/opening-accounts?hsLang=en)
- [Deposits to your account](https://portal.teslapay.eu/knowledge/deposits-to-your-account?hsLang=en)
- [Payments](https://portal.teslapay.eu/knowledge/payments?hsLang=en)
- [Verification](https://portal.teslapay.eu/knowledge/verification?hsLang=en)
- [Cards](https://portal.teslapay.eu/knowledge/cards?hsLang=en#main-content)
- [Card Maintenance](https://portal.teslapay.eu/knowledge/cards?hsLang=en#card-maintenance)
- [Card Issues](https://portal.teslapay.eu/knowledge/cards?hsLang=en#card-issues)
- [Other](https://portal.teslapay.eu/knowledge/other?hsLang=en#main-content)
- [Account Maintenance](https://portal.teslapay.eu/knowledge/other?hsLang=en#account-maintenance)
- [Profile Settings](https://portal.teslapay.eu/knowledge/other?hsLang=en#profile-settings)
- [Security](https://portal.teslapay.eu/knowledge/other?hsLang=en#security)
- [Feedback & Complaints](https://portal.teslapay.eu/knowledge/other?hsLang=en#feedback-complaints)
[](https://www.teslapay.eu/)
TeslaPay is the future of payments, today. We’re revolutionising the way the payment industry operates by putting you, the customer, in the driver’s seat.
Copyright © 2026, TESLAPAY