---
title: Black screen on a mobile device when going through the verification
description: In this article, you will find step-by-step instructions on what to do if you see a black screen on your mobile device (iOS & Android) when trying to go through the verification process.
---
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# Black screen on a mobile device when going through the verification
## In this article, you will find step-by-step instructions on what to do if you see a black screen on your mobile device (iOS & Android) when trying to go through the verification process.
The problem may be that you have not permitted us to access your camera and microphone. Here's how to fix it:
**Black screen on mobile device (Safari/iOS)**
1. Tap the refresh button.
2. Allow us to use your camera and microphone.
Sometimes, you may also need to click on the disallowed camera button and refresh the page after doing so.
**Black screen on a mobile device (Chrome/Android)** :
The problem may be that you have not permitted us to access your camera and microphone. Here's how to fix it:
1. Tap the lock-shaped button.
2. Tap the ***Site settings.***
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3. Under the ***Permissions***, find both the camera and microphone, and choose ***Allow.***
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4. Here's how it should look after you are finished. Click ***back*** to continue the verification process.
5. Refresh the page and you are good to go.
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